![]() How is that not patient? If something, somewhere at any point had said "You must wait X days for a reply" then surely I would have waited - I've waited _months_ for support with no reply before. I waited four days for a reply but had none. Your only option now is to wait for support to get to your ticket.ĪLL CHARGES INCURRED ON STEAM, AND ALL PURCHASES MADE WITH THE STEAM WALLET, ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART, REGARDLESS OF THE PAYMENT METHOD, EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT. If you had been patient, waited for a reply and show support you tried everything to fix it, there would have been a chance at a proper refund. You agreed to the SSA as well as the part about no refunds. Not sure why you've struggled.ĭo what right away? Reverse the charge back? Already said I did. I've done it before, seemed fine in the past. Paypal was already initiating the charge back. ![]() I don't think you understand the situation? :/ Originally posted by Drowz0r:What fraud? I no longer wanted the defective game if there was to be no support. Game is still blocked on Steam.Īnyone know if there is a better channel to contact steam or if they have experienced this themselves? Anyone know the turn around on steam? So unless I lie to paypal and tell them everything is fine, Steam won't help?Īnyway, I closed the paypal ticket in good faith that Steam has some kind of solution and would start communication now, in order to fix the game.Ĭlosed the paypal case immediately after getting the message and opened a ticket with Steam as instructed. Upon looking at the paypal dispute, if I close the dispute it shows I "accept everything was resolved" and I'm happy with the outcome. Steam tells me this paypal dispute MUST BE CLOSED and won't help me until I close it. You will not have access to the disputed content until the dispute is resolved. If you are having any issues or difficulties with the purchase itself, please close the dispute with PayPal and allow us to help you by contacting us directly. Once the dispute is closed and the funds are released back to Steam, your content will be accessible again. To do this, log in to your PayPal account and respond to the case in "My Account > Resolution Center". The dispute must be closed on the PayPal website. Steam Support Alert for rogue_drow - 29 NovemberĪ recent Steam Store transaction has been disputed by PayPal. ![]() Today I had this message and the game I purchased was blocked: Tried finding some way to contact Steam first but could not. I decided to open a paypal dispute through lack of other channels. The support for the game was non-existent from both the developer and on the steam forums. I recently purchased a game that was fundamentally broken. ![]()
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